Order Policy
At Maison Lumière, we are committed to providing every customer with a safe and seamless shopping experience. Please read the following terms before completing your order.
Order Preparation Time
Orders are prepared and shipped within 2 to 5 business days after payment confirmation.
Delivery
Shipping is available within the UAE
Delivery times may vary depending on the city and the courier company used.
You can contact us via WhatsApp or email to track your order status.
Delivery fees are separate from the product price and vary depending on the city or courier company. The delivery charges will be clarified upon order confirmation or by contacting us directly.
Returns & Exchanges
Due to the nature of perfume, incense, and personal care products, returns or exchanges are not accepted after the order is received.
If the product arrives damaged or broken, please contact us within 24 hours of receipt with a clear photo to have it replaced free of charge.
Additional Notes
Please ensure your delivery address is correct before confirming your order.
Maison Lumière is not responsible for any delays caused by the courier after the order has been handed over.
